Daylon Rock
IT Infrastructure & End-User Support Specialist
Based in Gqeberha, SA (GMT+2) • Ready for Remote / Global Collaboration
20+
Years Tech Experience
100%
Migration Execution
Evolving
Expanding into Cloud & IaC
Proving Value Through Action
With over two decades in enterprise support and infrastructure operations, I believe in letting performance do the talking. I am actively expanding my skillset into cloud tooling and automation, and I'm eager to prove my adaptability to forward-thinking teams.
To bridge the gap and show what I can do, I am open to discussing selective, timeboxed infrastructure support audits, hardware rollout assistance, or workflow optimizations on a pro bono basis. Zero risk for you; a chance for me to demonstrate my hunger and capability.
Technical Toolkit
A structured overview of the hardware, software, and tools I leverage daily to maintain operational stability and drive deployments.
Desktop & End-User Support
Windows Enterprise
Office 365 / M365
Active Directory
Rufus / UEFI Boot Config
Infrastructure & Print Systems
HP Managed MFP E87760
HP Universal Print Driver (v7.9.0)
Papercut Print Management
CompTIA Network+
Cloud, Automation & Scripting
Azure Bicep Templates
Azure PowerShell
Visual Studio Code
Robocopy / Cmd Scripts
Professional Experience
Present
IT End User Support & Infrastructure Specialist
Managing site infrastructure migrations, workstation deployments, and print environments while dedicating time to upskill in cloud infrastructure and modern scripting workflows.
2011 – 2023
Systems Support & Administration (AutoX)
Provided robust enterprise IT support, technical administration, and hardware/software infrastructure management across internal environments for over 11 years.
Hands-On Projects & Upskilling
Enterprise Warehouse Migration
Coordinated and executed full-site IT infrastructure migrations, taking direct, hands-on responsibility for physical workstation installations, vendor network coordination, and print fleet setups.
Hardware Deployment
HP Managed MFPs
Papercut
Cloud Infrastructure Upskilling (Azure Bicep & PowerShell)
Actively building and experimenting with modular Bicep templates and PowerShell scripts in VS Code to understand modern infrastructure-as-code principles and cloud resource provisioning.
Azure Fundamentals
PowerShell
Continuous Learning
Thought Leadership
Explore Series on LinkedIn
Diary of a "Rock" Solid IT Pro
Sharing real-world end-user support lessons, troubleshooting stories, and professional growth insights weekly on LinkedIn under #RockIT.
From the #RockIT Field Notes
“End-user support isn't just about fixing a frozen screen or clearing a print queue; it's about restoring calm and confidence when someone's workday hits a wall. When you approach every ticket with patience and systems-thinking, troubleshooting becomes second nature.”
Leadership Recommendation
"Daylon consistently demonstrated exceptional technical expertise, reliability, and leadership across our IT infrastructure operations during his tenure at AutoX..."
— Technical Director, AutoX
Professional Endorsements
Detailed career history, professional recommendations, and leadership references from enterprise management (including AutoX) are available upon request.